Print Jobs are Stuck in the Print Queue and Will Not Print with a USB Connected Printer in Windows 7

Here in this example I have used an HP Printer. This article mainly for HP Customers.

Solution one: Download a tool to resolve the issue automatically

HP provides a utility (tool) that you can download and run to diagnose and fix many printing issues automatically. Try this solution first. You can also use this diagnostic tool if you have other issues related to printing.

NOTE: The HP Print Diagnostic Utility might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages.

Step one: Download and install the Print Diagnostic Utility

  1. Open a new window to browse to the Select Software and Drivers page:
    1. Right-click this link, Select Software and Drivers, and then click Open in New Window.
    2. If prompted, type your product number. You might also need to click it in a list of similar products
    3. Click Windows 7.
    4. The Select Software and Drivers page opens.

  2. Under Utility, click HP Printing Diagnostic Utility, click the Download only button, and then click Run.
  3. When the tool finishes installing, an icon for the Print Diagnostic Utility downloads to your Windows desktop.

Step two: Run the Print Diagnostic Utility

  1. Press the Power button to turn on the product, if it is not already on.
  2. Double-click the Print Diagnostic Utility icon on your desktop.
  3. Under Select the HP device you wish to diagnose, select your HP product from the drop-down list.
  4. Click Diagnose. The Print Diagnostic Utility diagnoses printing problems, and then displays a list of results.
Step three: Resolve diagnosed printing problems
  1. In the Print Diagnostic Utility results screen, look for items with a red X next to them. Items with green check marks are fine.
    • If you see one or more red X, continue with these steps.
    • If you see only green check marks, discontinue the steps in this procedure and continue to the next solution in this document.
  2. Click the item with the red X to select it, and then click Fix. The Print Diagnostic Utility automatically fixes the diagnosed issues, if possible, and displays results on the screen.
  3. When you have finished fixing all the diagnosed problems, click Test Print in the Print Diagnostic Utility, and then click Yes . The product prints a test page.
    • If the test page prints successfully, you do not need to continue troubleshooting. You resolved the issue.
    • If the test page does not print, click Restart Computer in the Print Diagnostic Utility. After the computer restarts, try running the tool again.
  4. If these steps resolved the issue, you do not need to continue troubleshooting.
  5. If the issue persists, continue to the next solution.

Solution two: Resolve the issue manually

Follow these steps to resolve the issue manually if the tool did not resolve the issue.

Step one: Restart the computer and check the print queue

  1. On the Windows taskbar, click the Windows icon, click the Right Arrow button, and then click Restart .
  2. After the computer restarts, double-click the printer icon in the lower right corner (the notification area) of the computer. The print queue opens.
    • If there are no print jobs in the print queue, you resolved the issue and you do not need to continue troubleshooting.
    • If the print jobs remain in the print queue, continue to the next step.

Step two: Check the USB cable

  1. Disconnect the USB cable from the back of the HP product.
  2. Disconnect the USB cable from the back of the computer.
  3. Wait five seconds.
  4. Reconnect the USB cable to the product and the computer. Apply some pressure to secure the connections.
  5. NOTE: The product must connect directly to the computer with a USB cable or a powered USB hub. If you are using a nonpowered USB hub, or if you do not know the type of hub, connect the product directly to the computer.

    • If the print jobs in the print queue begin printing , you resolved the issue and you do not need to continue troubleshooting.
    • If the print jobs remain stuck in the print queue , continue to the next step.

Step three: Check the print driver and the port

If you ever installed more than one HP product on the computer, the product might not be the default printer, or the wrong print driver might have been configured. Follow these steps to check the print driver configuration.

  1. On the Windows taskbar, click the Windows icon, and then click Devices and printers . The Devices and printers folder opens.
  2. Look for a green checkmark next to the product icon. This checkmark indicates which product is the default printer for Windows.
    • If the wrong product is the default , right-click the icon for the correct product, click Set as Default Printer , and then continue to the next step.
    • If the correct product is the default , continue to the next step.
  3. Right-click the icon for your product, and then click Printer properties . The printer Properties window opens.
  4. Click the Ports tab.
  5. Look for your product under the Description column, and then view the Ports column to the left.
  6. There should be a checkmark next to the DOT4 port or the USB00X (where X indicates a port number) port

  7. Look under the Printer column and make sure that the product listed matches your product. This indicates that the print driver is correct.
  8. If the port setting or the print driver is not correct, you must reinstall the HP software. See the instructions in this document to remove and reinstall the HP software.

  9. Restart the computer, and then try the print job again.

Step four: Determine whether the printer is paused or offline

  1. Return to the Devices and printers folder that you opened earlier in this document.
  2. Right-click the name of the product, and then click See what's printing.Right-click the name of the product, and then click See what's printing.
  3. Click Printer.
  4. On the print queue menu bar, click Printer, and then look for the Pause Printing and Use Printer Offline items in the menu.
  5. Make sure that there is no checkmark next to either item. If a checkmark displays next to either item, click to clear it.

Step five: Manually clear the print queue

  1. Return to the Devices and printers folder that you opened earlier in this document.
  2. Right-click the name of the product, and then click See what's printing.
  3. Click Printer, and then click Cancel All Documents.
  4. Click yes to confirm the action.
  5. If documents remain in the print queue, restart the computer.
  6. Try printing again.

Step six: Restart the Print Spooler device

  1. On the Windows taskbar, click the Windows icon , type admin in the Search programs and files box, and then click Administrative Tools .
  2. Double-click Services.
  3. Right-click Print Spooler.
  4. Click Stop to stop the Print Spooler.
  5. Click Start to restart the Print Spooler.
  6. Restart the computer.
  7. Try the print job again.

Step seven: Check the software program

If print jobs from one specific software program are getting stuck in the print queue, the issue might be with the software program or the print driver.

  1. Close the software program from which you are trying to print, and then open it again.
  2. Print a document from the software program.
  3. If the print job gets stuck in the print queue again, try printing a document from Notepad to determine whether the problem is with the program or the driver:
    1. Repeat the steps earlier in this document to manually clear the print queue.
    2. On the Windows taskbar, click the Windows icon ( ), click All Programs , click Accessories , and then click Notepad
    3. Type a test message in Notepad.
    4. Click File , and then click Print .
    5. If you can print the document from Notepad, but not from the software program, contact the software program manufacturer for assistance.

      • If these steps resolved the issue, you do not need to continue troubleshooting.
      • If the issue persists, continue to the next solution.

Solution three: Remove and reinstall the HP software

If the previous solutions failed, follow these steps to remove and reinstall the product software.

Step one: Remove the software

  1. Unplug the USB cable from the HP product.
  2. On the Windows taskbar, click the Windows icon, and then type uninstall in the Search programs and files box.
  3. Click Uninstall a program.
  4. In the list of installed programs, click your HP product, and then click Uninstall/Change. The HP Uninstaller opens.
  5. Select Uninstall all HP products, and then click next.
  6. Follow the on-screen instructions to complete the software removal.
  7. CAUTION: If the uninstaller asks you to remove shared files, click No. Other programs that use these files might not work if you delete the files.

  8. Disconnect the product from the power source, and then restart the computer.

Step two: Reinstall the software

After you complete the previous steps, you can install the product software with the product CD or by downloading the software from the HP Web site. The software available on the HP Web site is usually more current than the software on the CD.

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